Emergency Care

Bass Coast Health provides a public funded Emergency Department with a co-located General Practice clinic run by the Wonthaggi Medical Group.  Wonthaggi Emergency Department is a dynamic unit that consists of two resuscitation bays and four acute cubicles.

The Emergency Department is a rapidly growing unit that provides 24 hour, 7 days per week, patient centred care and is equipped with a direct video link to Adult Retrieval Victoria (ARV) for advice and support for critically unwell patients.

The Emergency Department team is dedicated to providing the best possible care to the community.

Availability

24 hours, 7 days per week.

Contact Details

t: (03) 5671 3229
f: (03) 5671 3342

What Happens When You Present to Emergency?

Triage

When presenting to the Emergency Department you will be seen by a nurse who will ask for your symptoms and perform some routine checks.  Based upon this initial consultation the nurse will place you in a triage category.

Triage Categories

Category 1 - Resuscitation (the patient is unconscious or barely breathing.)
Category 2 - Emergency (very severe pain, severe breathing difficulties)
Category 3 - Urgent (dehydration, moderately severe blood loss)
Category 4 - Semi-urgent (mild bleeding, sprained ankle)
Category 5 - Non-urgent (rashes, minor illnesses or symptoms)

You will then be required to give your name and date of birth to the nurse and asked to be seated in the waiting room.

Waiting Room

The amount of time you may wait in the Emergency Department depends on your category.

It is also important to remember that more severe cases will always be seen as priority so if you have been triaged as a Category 4 or 5 severity you may have to wait longer than the allocated time given to that category.

Weekends, and in particular holiday seasons, can also place added pressure on the Emergency Department with an influx of holidaymakers in the region which can increase waiting times.

If you need to use the toilet or step outside the waiting room, please inform the administration clerk or nurse.  It is important you do not leave the Emergency Department without informing a staff member.

Treatment

When you are admitted to the Emergency Department you will be initially seen by a senior nurse and then a doctor.  At all times you should be aware of the type of treatment taking place.  If you are unsure about tests, treatment or the process please ask a member of staff.

You test results or diagnosis may require you to be admitted into a ward at Bass Coast Health - Wonthaggi Hospital or possibly transferred to another health service.  The doctor may believe admission is not required and you will be discharged home after observation.

At all time staff will communicate with you throughout the process to ensure you are involved in your care planning.

Discharge

When you leave the Emergency Department:

  • Collect all your personal belongings including x-rays, medications and medical documentation.
  • Ask for a medical certificate if you need one.
  • A member of your treatment team may give you a letter explaining your situation to help your doctor continue your care.  Please keep it in a safe place.
  • You may be instructed to follow up care with your local doctor.  

Safety

If staff, patients or visitors feel threatened or view inappropriate behavior in the Emergency Department, security or police will be immediately called.

Feedback

If you wish to leave feedback about your experience in the Emergency Department please contact the administration staff located at reception of the Emergency Department.