Engaging with our Community

West Gippsland Healthcare Group is committed to engaging consumers in the design, development and delivery of our services. We value our community’s voice.

We are guided by the National Safety and Quality Health Service (NSQHS) Standards. You can read more about these standards (especially Standard 2, which is specifically about partnering with consumers) by clicking here.


Would you like to have your voice heard?

Would you like to be a consumer representative with West Gippsland Healthcare Group? Consumer representatives can take on a number of roles within the organisation. These can include: Providing advice about services, reviewing brochures and other patient information, participating in working groups or committees, or assisting with staff education and training.

You might be a present or past patient, a carer or community member. You just need an interest in participating in improvement opportunities across our organisation.

Of course, you will be provided with the resources and support to help you fulfil your role.

If you would like more information about having your voice heard, contact Rosemary Joiner, Consumer Engagement and Volunteers Coordinator on 03 5624 0597 or email rosemary.joiner@wghg.com.au.

If you are ready to apply to join our Consumer Register, just click the link below.

Apply today to be a consumer representative with us! APPLY NOW!

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Diversity, Inclusion and Safety

  

West Gippsland Healthcare Group (WGHG) values diversity and will be responsive to the health needs of all people including, but not limited to, Aboriginal and Torres Strait Islander people; lesbian, gay, bisexual, transsexual and intersex (LGBTI) people; people with a disability; culturally and linguistically diverse people; and people experiencing disadvantage or health inequalities.

We are working to reduce barriers to accessing health care.

WGHG is committed to promoting and protecting the interests and safety of children. We are a Child Safe service. 

WGHG acknowledges that family violence is a health issue and is unacceptable in any form. We advocate for the rights of all people to live with dignity and safety, and to enjoy healthy relationships.

All consumers can expect the following:
Not to be exposed to any form of discrimination
To feel safe
To receive a confidential service
To receive inclusive health care services 
To receive health information in a way you can understand
To be able to provide feedback, including complaints
To have the opportunity to participate in consumer participation activities.

If you feel that any of the above rights are not being met, please speak with a staff member or provide anonymous feedback through WGHG’s Feedback Form.

Useful links

Victorian Aboriginal Child Care Agency 
Victorian Aboriginal Community Controlled Health Organisation Inc.
Commission for Children and Young People
Rainbow Network / Gay & Lesbian Health Victoria
LGBTI support - Beyond Blue
National LGBTI Health Alliance
Domestic Violence Resource Centre Victoria
Safe Steps Family Violence Response Centre
1800RESPECT
Gippsland Multicultural Service